Returns & Exchanges
At Lapis Lazuli House, we want you to be completely enamored with your fashion finds, which is why we offer a 30-day return window for all unworn items in their original packaging. We strive to make the exchange process as seamless as possible to ensure your wardrobe remains a reflection of your unique style.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the unworn garments with original tags attached into the shipping box and include the printed return authorization slip.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing